Accreditation

QuESH is accredited by Singapore Accreditation Council (SAC) for the following scope in Singapore:

1. Construction Worksite; 

2. Oil refinery or petrochemical plant / Semiconductor wafer fabrication plant / Chemical manufacturing plant / Pharmaceutical plant / Bulk storage terminal to carry out Safety and Health Management Systems audits for factories / projects; and

3. bizSAFE Risk Management Audit.

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Management Policy

QuESH is committed to develop, implement and maintain this Auditing Management System in accordance to CT 17 so as to provide our WSH Auditing Service professionally. QuESH is also committed to provide our WSH Auditing Service impartially and objectively without presenting any conflict of interest. Moreover, QuESH will keep all clients’ information in strict confidentiality and will not disclose any clients’ information without its consent unless as required to be disclosed by applicable law.

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Audit Process

Typically, an audit comprises of Preparation, On-site Audit and Report Writing.

 

In preparation, the audit team may carry out document review of the organisation's management documented information to determine whether the documented information meets the audit criteria and identification of any additional documents needed for review. The preparation also includes planning for the on-site audit

 

The audit team will basically carry out the following during the audit.

1. Opening Meeting

2. Conducting of Audit

3. Closing Meeting

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The audit team leader will provide a written WSH Audit report for each audit to the client. Such report will be provided with identified opportunities for improvement without recommending specific solutions. Client will receive softcopy of the WSH Audit report and Testimony of Audit within 5 working days.

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The WSH Audit Report for Construction Worksite and Chemical Industries will also have the SAC Mark included on the first page of the audit report with QuESH logo located next to the SAC Mark.

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Reference to auditing and use of marks

​Clients are to conform to the following requirements:

1. Does not use or permit the use of the QuESH’s audit report or testimony or the QuESH mark in communication media such as the Internet, brochures or advertising, or other documents;

2. Does not make or permit any misleading statement regarding the audit;

3. Does not use or permit the use of an audit report or testimony or any part thereof in a misleading manner.

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Processes for handling complaints

1. All complaints are to email to contact@QuESH.com.sg. 

2. Upon receipt of complaint, QuESH will confirm whether the complaint relates to auditing activities that it is responsible for and, if so, will carry out investigation before deciding the next course of action. If the complaint relates to an audited client, then examination of the complaint will consider the effectiveness of the client’s audited management system.

3. Upon receiving any complaint, QuESH will be in contact with the complainant to gather necessary information pertaining to the complaint and carry out the investigation accordingly. All information related to the investigation will also be recorded. Where necessary, the case will be made known to the Director of QuESH to carry out the investigation together. Upon successful investigation with root cause identified, follow up correction and corrective actions will be introduced for closure.

4. The process and outcome of investigation will be subject to requirements for confidentiality, as it relates to the complainant and to the subject of the complaint.

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Information requests

​All information requests are to email to contact@QuESH.com.sg. Relevant personnel will review the request and reply to the requester accordingly. Where required, Director of QuESH will be consulted before replying to the requester.